ADM-261 COST EFFECTIVE DUMPS - ADM-261 STUDY CENTER

ADM-261 Cost Effective Dumps - ADM-261 Study Center

ADM-261 Cost Effective Dumps - ADM-261 Study Center

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Salesforce ADM-261 (Service Cloud Administration) Exam is a certification exam that is designed to test the skills and knowledge of Salesforce professionals who are responsible for managing the Service Cloud. ADM-261 exam is intended to validate the skills required to configure and manage the Service Cloud, including implementing and configuring the features and functions of the Service Cloud, setting up and managing case management, and creating and managing communities.

To prepare for the ADM-261 examination, candidates should have completed the Service Cloud Administration course offered by Salesforce. This course covers all the concepts and topics necessary to pass the certification exam. In addition, candidates should have practical experience working with Service Cloud as an administrator, consultant, or implementation specialist. This practical experience will help them understand the real-world challenges of Service Cloud administration.

Salesforce ADM-261 (Service Cloud Administration) Certification Exam is designed to validate an individual's knowledge and skills in administering the Salesforce Service Cloud platform. It is intended for professionals who are responsible for implementing and managing Service Cloud solutions in their organization. Service Cloud Administration certification exam covers a wide range of topics, including case management, knowledge management, service entitlements, and contact centers.

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ADM-261 Service Cloud Administration For Guaranteed Success

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Salesforce Service Cloud Administration Sample Questions (Q61-Q66):

NEW QUESTION # 61
Universal Containers wants toimplement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology Which two benefits can be expected from KCS adoption? Choose 2 answers

  • A. Reduced issue resolution time
  • B. Reduced first contact resolution
  • C. A knowledge article life cycle that evolves based on usage and demand
  • D. A knowledge article life cycle that is implementedcorrectly the first time and does not need to change

Answer: A,B


NEW QUESTION # 62
Univeral Containers is designing a contact center that will store 20 million cases. Of those, 5million will need to be accessed for reporting and search. Which approach will ensure best system performance? Choose 3 answers:

  • A. Custom search
  • B. Custom indexes
  • C. Divisions
  • D. Record types
  • E. Tiered data strategy

Answer: B,C,E


NEW QUESTION # 63
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?

  • A. Create a task related to the article with a reminder set for the article start date.
  • B. Send an email reminder to update the article status to Published on the start date.
  • C. Set the article publish date to automatically display the article on the start datE.
  • D. Create a workflow rule to update the article status to Published on the article start date.

Answer: C


NEW QUESTION # 64
Sales engineer needs visibility to list field edits, emails, case comments, andrelated objects on ONE page. How can this be achieved?

  • A. Customer view of case tab
  • B. Custom report
  • C. Custom related list
  • D. Custom Visual force page

Answer: D


NEW QUESTION # 65
Universal Containers' customer support management wants to provide proactivecommunications to customers who are likely to provide low customer satisfaction (CSAT) scores Which two customer-related metrics should the customer support management analyze?
Choose 2 answers

  • A. Time spent by account year-to-date
  • B. High priority cases opened by account month-to-date
  • C. Escalated cases by account month-to-date
  • D. New cases opened by account channel

Answer: B,C


NEW QUESTION # 66
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